eQ CUSTOMER CARE CONCIERGE

eQ CUSTOMER CARE CONCIERGE

As the single point of contact, our Customer Care Concierge assists you from the time you finish up at the Design Studio all the way to closing your new home and after-sales service. Every community has their own dedicated Concierge, allowing homeowners to reach us quickly and easily, and to receive timely responses to any and all of their requests.

Your Customer Concierge will:

  • Be your helpful, go-to person for everything you need to know about your new home from the start to the end of your second year warranty.
  • Accompany you on all of your construction appointments and provide information and help.
  • Follow up on all of your enquiries related to your house no matter which department it involves (other than finance).
  • Be responsible for ensuring that all of your selections have been properly installed.